Troubleshooting

The widget is not appearing

Almost always one of these five, in this order:

• Nobody has invited that person yet. The widget is invisible to anyone without access. This is by design, not a fault.
• They are on a different device or browser. Access is per device. They need to open their invite link on the machine they are actually using. The same link works everywhere and can be reused.
• They cleared their browser data. That removes the stored access. They can get a fresh link at vibe-vaults.com/access.
• The script tag is missing on that page. Check the page source for widget.js. Site builders sometimes apply custom code to the homepage only, or drop it from cached or AMP versions of a page.
• Your trial ended without a subscription. The widget switches off across all your projects at once. If it vanished for everybody on the same day, check billing first.

The widget shows on the wrong site, or not after deploy

Each project key is tied to one website address. If you moved the site to a new domain, update the project's website address in its settings, otherwise the access links you send will point at the old place.

After a deploy, the browser picks up the current widget version on the next page load. Someone who left a tab open across your deploy should refresh it.

A client says they submitted feedback that I cannot find

• Check the status filter on the feedback list. Completed items are hidden by default.
• Check you are looking at the right project. The sidebar switcher changes both workspace and project, and notifications will move you to whichever project the item belongs to.
• Ask which site they were on. A client invited to two projects can file against either, and it lands where they were.

A client cannot see their own feedback in the widget

The widget hides items you have marked completed, so a client who reported something you have since closed will not find it in their list. This keeps their view focused on what is still open. The full history is always in your dashboard.

I am not getting notified

• Check your email preferences for that project in the dashboard. Notifications can be set per project.
• Emails are grouped rather than sent one per event: new feedback is batched into a digest every 15 minutes, and replies within one thread have a short cooldown. Nothing is dropped, it arrives together.
• You are never emailed about your own replies.
• Check the spam folder for mail from vibe-vaults.com, and mark it as safe if it landed there.

Replies are not appearing live

The dashboard and the widget both stream new messages as they arrive. If a conversation seems frozen, reload the page: a browser tab that has been asleep for a long time can lose its connection, and a refresh restores it. Nothing is lost while the connection is down; the messages are all there on reload.

The screenshot looks wrong

If small rounded buttons or badges appear hollow, that is a known Firefox rendering issue with a one-setting workaround, described in Screenshots and element tagging.

Still stuck

Email support@vibe-vaults.com with the project name and, if a specific person is affected, the email address you invited. That is usually enough for us to tell whether their access is active.